This is not a company, its a family - Customer Service Specialist Pathlight (CA) Employee Review

5.0
Nov 1, 2021
Recommend
CEO approval
Business outlook

Pros

Let me just say that it is not often that one is able to work for a company that truly allows you to grow and challenges you. Fantastic leadership, sincere comradery, and clear set values that we all follow!

Cons

The company was fairly new when I joined, so I did have a rough time as a new hire. Material I was supposed to learn was lacking and there wasnt a clear new hire guide I was supposed to follow. The good news is that Pathlight heard what I had to say and immediately worked on improving the ways new hires are assisted in the beginning of their time in the company! Exceptional turn around!

Explore other reviews about Pathlight (CA)

5.0
Nov 2, 2021
Recommend
CEO approval
Business outlook

Pros

Truly special product and team. Great SaaS business traction and an amazing group of people to work with. Here's a shortlist of top pros, although honestly - Repeat co-founders: they aren't making mistakes that first-time founders routinely make, and they really invest in growing the team internally rather than always hiring in more senior leadership - Autonomy & ownership: startups are chronically short-staffed so we're always looking to hire, but teammates are always willing to step up and gap-fill in the meantime. - Interesting product/technical challenges: we're building new category-defining software so there are a lot of important, interesting problems to solve. - Work-life balance: it is a startup so there is occasionally more work than a typical big company gig. However, it was a good sign to me when I first signed that both founders and many employees have young families. People respect family time and also encourage people to fully unplug on vacation. - Great culture: we've always been remote-friendly (Canadian engineering presence) so we've invested a lot in both in-person and remote social activities. Geoguessr, cofounder-hosted trivia, Halloween costume contests, as well as coworker self-organized events happen regularly. - Social proof: we've grown a large portion of the team through internal referrals. People really love working here and want to get their friends and former coworkers to join them!

Cons

- B2B SaaS software (especially for specific markets like sales and customer support) is not seen as sexy by engineers so it's hard to recruit outside of our networks

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