Good, but not great. - Hourly Associate Panera Bread Employee Review

3.0
Jun 27, 2011
Recommend
CEO approval
Business outlook

Pros

- The coworkers. The store I work at was a new one in the area, so all the coworkers were trained at the same time in different locations and brought together. We were like a family, everyone generally liked eachother and were nice to everyone. - Asking for help. The managers and supervisors encourage you to ask questions. They make it seem like there are no dumb questions. At my old job, I was afraid to ask questions cause they would make me feel stupid. - The food. The food is pretty good. 65% discount on breaks is nice. - Sounds cool to your friends. "Yeah, I work at Panera Bread." "Oh that place is nummy!" - Being in the food service industry makes you appreciate those who work in restaurants, cafes, bakeries, etc.

Cons

- The pay. This 16 year old that had no previous job experience gets 8.86 an hour while I'm older and have had one job and get only 8.75. At least it's not this other girl who was the same age as me and had the same job experience and only gets minimum wage. It doesn't make sense to me when we all do the same positions. - The work. We have to do SO much work. Especially if you close, like I do 75% of the time. You barely have any downtime. You are constantly on your feet, constantly running around, etc. If you're on dining/bakery, you're carrying heavy objects, constantly sweeping, stocking, etc. There's just a lot of work to do and the stores are always huge. - The customers. Some customers are really nice and you make relationships with them. However, half of the time there are rich, snobby people who I think purposely try to make you feel stupid. "Do you want chips, bread, or an apple for a side?" "Bread? With a sandwich? *Laughs" What the, some people actually want more bread since we are a bakery afterall. Then, there are the really stupid customers who ask the dumbest questions and just p you off. - Hours. Sometimes you have the lamest shifts and they're so inconveniently placed in the day. For example, 10-4. 11-3. 3:45-closing. It just seems weird.

Explore other reviews about Panera Bread

5.0
Mar 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, management was great

Cons

Tips were not consistent every week

3.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

GM at this location is very on top of things, because it's the busiest Panera in Queens. Consistent hours. Shifts go by very quickly, especially in the morning.

Cons

Location is extremely busy so it gets very stressful, especially in the morning when someone is out / there is no second cashier scheduled so the single cashier in the morning has to clean the coffee counter, refill coffees, make drinks, stick bagels in the oven & serve those bagels, check and bag up RPU/delivery orders, get bakery items for barista screen, and ring up customers. It can get really intense when many people come in, which is most of the time. You will be running back and forth like crazy. Customers can be impatient, rude, demeaning, and nasty when the line gets too long. Not recommended for people who are sensitive, with high anxiety. As for Panera the company, this chain keeps making bizarre and difficult changes to the menu, all of which make employees' lives harder and harder. With every change comes strange, dismaying, and borderline impossible expectations for frontline staff that cascade down through management who cannot do much to alter the hard policies. You can tell the company is struggling greatly to keep itself relevant with the younger crowd (a solid 80% of customers are old people). The CEO and everyone making company decisions at Panera is extremely out-of-touch. EXTREMELY. With every nonsensical menu & operations adjustment, you can tell these people haven't actually worked at a food service job in like 40 years.

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