Covelli Family doesn't care about its people - General Manager Panera Bread Employee Review

1.0
Jan 5, 2015
Recommend
CEO approval
Business outlook

Pros

- You can be proud of the product - The company donates all products to charities - The company does lots to help local and national charities - MOST of the guests are pleasant people to get to know

Cons

If you work for Panera in the state of Florida (except Jacksonville) you will be working for the Covelli family. They own all the restaurants in the state as well as the Ohio Valley area. This makes them the largest franchisee in the Panera Bread system. Their ownership percentage gives them a lot of 'power' to run their Panera Bread locations however they please and it is not good. As a business it is the objective to make money BUT the Covelli family would run over their people if it meant an extra nickle in their pocket. As dramatic as it sounds I do not hesitate to refer to this family as EVIL. Go ahead and google the name and you will see law suites for racism and not paying their employees for hours worked. This is something that exists throughout the entire company. The upper management will tell you NOT to hire black people. They only want young, white, and attractive girls to be hired. I was ordered to do thisthis directly to my face. I was with the company long enough to hear about other franchises and how different it was but the Covelli franchise is so big and means so much to the corporate bottom line that the complaints and law suites fall on deft ears.

Explore other reviews about Panera Bread

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Great people management treats you well

Cons

Hours inconsistent pay is low

3.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

GM at this location is very on top of things, because it's the busiest Panera in Queens. Consistent hours. Shifts go by very quickly, especially in the morning.

Cons

Location is extremely busy so it gets very stressful, especially in the morning when someone is out / there is no second cashier scheduled so the single cashier in the morning has to clean the coffee counter, refill coffees, make drinks, stick bagels in the oven & serve those bagels, check and bag up RPU/delivery orders, get bakery items for barista screen, and ring up customers. It can get really intense when many people come in, which is most of the time. You will be running back and forth like crazy. Customers can be impatient, rude, demeaning, and nasty when the line gets too long. Not recommended for people who are sensitive, with high anxiety. As for Panera the company, this chain keeps making bizarre and difficult changes to the menu, all of which make employees' lives harder and harder. With every change comes strange, dismaying, and borderline impossible expectations for frontline staff that cascade down through management who cannot do much to alter the hard policies. You can tell the company is struggling greatly to keep itself relevant with the younger crowd (a solid 80% of customers are old people). The CEO and everyone making company decisions at Panera is extremely out-of-touch. EXTREMELY. With every nonsensical menu & operations adjustment, you can tell these people haven't actually worked at a food service job in like 40 years.

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