DO NOT TAKE THIS POSITION - Catering Coordinator Panera Bread Employee Review

1.0
Apr 24, 2018
Recommend
CEO approval
Business outlook

Pros

Tips are great, but you can get tips anywhere. Flexible schedule, kind of. For example, you are the sole person responsible for orders so if a $1,000 delivery comes in, you will be the only one to come in at 12 or 1 AM to do the order and if you have plans that day, expect to do them exhausted.

Cons

One of the things that made this one of the worst job experiences was management. They treated the cafe like it was a highschool and they were the head cheerleaders and jocks that bullied associates into doing things that were not their responsibility so they could go smoke weed outside. The fact is that management, across many Paneras, hate catering. It's too stressful for their tiny minds to figure out how to manage and they take it out on the catering coordinator. YOU WILL NOT have support in this job, and they will deliberately cause problems for you. Management tends to be jealous about the tips that you will make as they are responsible for assigning them to you, which means you won't always get them. They call and text you constantly about catering. They won't get you the help you need if you ask for it. It's a losing battle and this is common amongst most of the caterers I have spoken with. This is NOT the opportunity they make it out to be. They'll tell you "It's like running your own business" except that business is spiraling out of control with frequent unhappy clients because management does everything they can to bring you down. If you're in an especially catty cafe, the GM will only discipline based on who they like and don't like. If you take this position, make sure you're accepting it on at least $15 or more and hour, with the amount of time and energy you will put into this job, it's worth nothing less. I genuinely, and fiercely despise the cafe I worked for and I worked my butt off. This whole review is saturated with bitter tones, I understand, but even after informing the district manager, nothing will be done to resolve these issues and it infuriates me to know people will continue to be treated they way they are treated at this cafe.

Explore other reviews about Panera Bread

5.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

General manager is kind and helpful

Cons

Rude customers, drive thru is stressful

3.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

GM at this location is very on top of things, because it's the busiest Panera in Queens. Consistent hours. Shifts go by very quickly, especially in the morning.

Cons

Location is extremely busy so it gets very stressful, especially in the morning when someone is out / there is no second cashier scheduled so the single cashier in the morning has to clean the coffee counter, refill coffees, make drinks, stick bagels in the oven & serve those bagels, check and bag up RPU/delivery orders, get bakery items for barista screen, and ring up customers. It can get really intense when many people come in, which is most of the time. You will be running back and forth like crazy. Customers can be impatient, rude, demeaning, and nasty when the line gets too long. Not recommended for people who are sensitive, with high anxiety. As for Panera the company, this chain keeps making bizarre and difficult changes to the menu, all of which make employees' lives harder and harder. With every change comes strange, dismaying, and borderline impossible expectations for frontline staff that cascade down through management who cannot do much to alter the hard policies. You can tell the company is struggling greatly to keep itself relevant with the younger crowd (a solid 80% of customers are old people). The CEO and everyone making company decisions at Panera is extremely out-of-touch. EXTREMELY. With every nonsensical menu & operations adjustment, you can tell these people haven't actually worked at a food service job in like 40 years.

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