Overall good working experience, no major complaints. - Customer Service Specialist Pacific Life Employee Review

3.0
Jul 8, 2011
Recommend
CEO approval
Business outlook

Pros

Supportive of gaining industry designations. Overall benefits package good. Easy to work with other departments. Decent opportunuties for bonuses. Management is easily approachable.

Cons

Not much room for advancement depending on the location. No vision coverage, medical and dental options not as good as I've seen at other insurance companies. Sometimes get the reasoning "things have always been done that way" and it seems a waste to suggest new ideas.

Explore other reviews about Pacific Life

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

What I'm most grateful for is my team and the culture. Pacific Life is full of supportive, knowledgeable, encouraging, and just genuinely great people. I feel challenged, appreciated, and lucky to be a part of this culture.

Cons

In-person requirement of four days a week is not consistent. There is lots of flexibility with that, though.

3.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and great team members!

Cons

The Return to Office policy is driving away one of our talented team members. Blindsided by reorgs. No polls done to determine what is best for our team.

6
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Pacific Life Response
2w
Thank you for sharing your perspective and for recognizing the strength of your team and our benefits. Our in-office approach is designed to support collaboration and connection across teams, while still offering flexibility through one remote workday per week, along with our flexible workdays benefit, which allows for additional remote days throughout the year. Feedback like yours helps us continue learning how this is experienced day-to-day across different roles and teams. We appreciate you taking the time to share.
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