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PNC Financial Services Group

Engaged employer

Not a great place to work...yet - Communications Manager PNC Financial Services Group Employee Review

2.0
Apr 24, 2019
Recommend
CEO approval
Business outlook

Pros

Competitive salaries, opportunities to work from home, great ideas for how to build a great culture. In addition, some pretty terrific people work there.

Cons

Culturally, PNC is a mess. Turnover overall is quite high, morale is very low. When serious conflicts between managers and employees arise, human resources and employee relations stand firmly on the side of the manager. The best an employee can do in his or her own defense is to hire a lawyer... or have friends in high places. The bank has a poor technology infrastructure and for some reason, in spite of throwing millions of dollars to build new systems and fix problems, nothing seems to improve. PNC is well behind its peers in terms of products and services, but they have great plans for catching up. Annual salary increases do not account for inflation and health benefits become less beneficial as time goes on.

Explore other reviews about PNC Financial Services Group

2.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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