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PNC Financial Services Group

Engaged employer

This is a large company, everyone's experience will be different. - Business Analyst PNC Financial Services Group Employee Review

3.0
May 11, 2009
Recommend
CEO approval
Business outlook

Pros

They offer flexible work schedules but it depends on the department you work in as to whether you will be able to take advantage of this, some managers are more traditional and not as willing to allow their employees to work a flexible schedule even though it would not negatively affect their work. Taking time off is not a problem if requested in advance but this also depends on the department you work in and how cooperative your manger is. This is a large company so everything will vary from department to department and manger to manger. Benefits are okay.

Cons

As with most companies the office politics can be annoying. Promotions aren't always based on your job performance, who you know can have a big impact on promotions. Managers tend to promise promotions and then never follow through. I have been in several departments and this has happened multiple times. It could just be me but it seems to happen to others I have spoken with. Additionally, they send mixed messages regarding the company's performance. We often hear how good the company is doing but then they will cut back perks that they previously offered, leaving employees confused and frustrated.

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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