Pros
For the most part great management at the branch level. Very generous benefits. Work/life balance.
Cons
Inaccurate job descriptions... the BSSR position is more commonly referred to as a Switcher. What this means is the multi-billion dollar company PNC is they have decided to invent this role to save money. Instead of hiring a personal banker and a teller they hire one switcher. The switcher will then be required to do both, teller and personal banker. And while they tell you 80% of your time will be spent on the banker side of things do not believe that in the slightest. The teller leads do not understand the switcher position and get angry and irritable if you are away from the teller line for more than five minutes. Also you are expected to do the work of two full time employees and get paid less than the ones who only do personal banking even though most of the BSSRs would like nothing more than to only do personal banking. PNC always says the goal is to improve our clients' financial well-being but apparently the only way to do that is to sell every customer something new. Outbound calling is an absolute joke. Named, multi-channel calls, the idea to invite existing customers in and sell them something (all for their financial well-being though). Also with PNC's rigid and ridiculous fees and rules be prepared for people to come in and scream at you every day especially if you work at a low income branch. But also make sure to sell new things to these people who have no money. Lastly it becomes difficult for switchers to hit sales goals if they never have time to do what they are hired to. Branches are so understaffed you're lucky to get off of the teller line for more than a few hours throughout the week.