Pros
The upper management is very good at managing the company. You feel welcome to the company from the start and annual employee events (Summer BBQ, Christmas Party, etc) are a great way to keep up this feeling. There are many incentives for good sales people (outside of what Telus normally offers) including, but not limited to; day trips all around North America; an annual Golf Tournament; and a plethora of "spiffs" from specific phone vendors. The employees are treated well in most cases by management and they work hard to make sure no one is left out. The work conditions are as safe as they can be, with reasonable expectations to keep up with product knowledge, acheive sales targets and to keep a good relationship with all clients.
Cons
Working as the front line of a major telecom company like Telus can be demanding. Clients have very unrealistic expectations and everyone thinks they are the best client you will ever have. There are, unfortunately, too many people who don't have credit and end up being a drain on each store because of the extensive amount of time they waste with little profit generated. As our targets are all performance based this is the only real issue. If you don't have a strong tolerance for people who are unhappy with anything that isn't free then this is not the job for you. You also need to be prepared to do a bit of paper work and learn the technology or you will feel very inadequate when asked more than basic questions by clients.