Horrible Company - Route Manager Orkin Employee Review

Wonderful team, works with life situations, gas card, company vehicle, you get out what you put in

Scheduling can be tricky at times, can be stressful at times, some long work days, you get out what you put in

Its a job- so you have somewhat of an income while you look for something better.

During the ungodly long interview process they promise you all this money you are going to make in sales commissions.....when I say ungodly long you will be asked all kinds of nonsensical questions for over an hour- a lot of the questions are redundant. Then you get hired and go through a decent training that holds back facts about KPI that you will be harshly judged on later.... You go to nesting and try to follow the process and of course everyone you speak with is not going to buy that day-- but you do your best. Then somewhere during nesting you are going to start to be bombarded with 'coaching' sessions- which are cool when they come from the trainers- but once the trainers are no longer involved and the 'coachings' are coming from the sups or leads that's when the real fun begins. They are unrealistic and often come across as harsh and many have ugly attitudes. They believe bc a rebuttal sounds good in a meeting it will work in changing a person from looking for a quote to a sale. Sure it happens sometimes--but their suggestions are not the magic conversion makers for ppl that really are just shopping the market for quotes or just getting basic info before they make a decision. At this point you will be wondering what the KPIs and tiered commission payouts actually are. You will ask for the several times. NO ONE WILL GIVE THEM TO YOU. I was there a little over a year and continued to ask for this and left the company and still didn't have it. Its a highly graded secret they keep from you. I asked multiple ppl multiple times and was left on read or the subject changed. I left training thinking the goal was a conversion rate of 40% or better was the basic KPI. I was then put on a dead end spreadsheet to work bc my KPI wasn't 50% and above. Then put in an ongoing group meeting series to attend when my KPI wasn't 60% and above- cuz yeah taking a person off the phones is gonna really help that persons conversion rate. Another KPI they cant agree on is calls per hour. It when from 10 to 12 now 15 or so. If you have a sales call they don't want it to be over 10 minutes-- then they put me in 'coaching' with a lead that had a sale call that was 17minutes-- my sales calls were 15-20 while still nesting..... so if the lead isn't in your target 10 min sales call range-- why are they even a lead? And why are you chastising me for not meeting goals your leads are not hitting? Somewhere in this time you will find out that a lot of things you have no controll over are being held against you with the KPIs. There are certain services a virtual agent cannot sell and have to go to the Branch or Franchise closest to the lead-- if you don't sell these leads another service while you have them on the phone this call will count against you. Example: Mrs Jones calls in because she has a raccoon in her attic-- if you don't sell PC or Mosquito control to her while she is trying to get her raccoon issue taken care of then that call will count against you. Wildlife is a service that has to go to the Branch or franchise to be quotes/sold/sched. I started tracking all the issues that I dealt with daily that counted against my KPI and over 80% were issues that were literally out of my control. Like when there are no lead in the system to follow up on-- then you are just sitting there waiting-- and of course you don't get credit for that-- the clock is running and your not making calls or sales so your calls per hour is crashing and so is your conversion rate. Or you wait for over an hour to get released from a case bc the system is glitchy. Eventually you will grow tired of the nonsense, system issues and moving targets. Everyday you log in its an adventure. Appreciate you have a job- but don't think this is gonna be a long term place for you unless you thrive with a lack of transparency, daily chaos and like to listen to customers complain about how you are too pushy.