don't do this to yourself - Customer Service Representative OpenTable Employee Review

1.0
Aug 12, 2024
Recommend
CEO approval
Business outlook

Pros

work from home / hybrid

Cons

It was the worst job I ever had, You get even penalized when going to the toilet outside your 'break time' even if you deduct it from your allocated 30 minutes, An absolute joke of a company, with zero respect for employees. They change the rules constantly and their policies are at the employer's discretion. If you have any self-respect don't work there.

Explore other reviews about OpenTable

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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