You better be an absolute expert - Operations Manager OpenTable Employee Review

2.0
May 16, 2024
Recommend
CEO approval
Business outlook

Pros

OpenTable pays very well for the industry

Cons

If you have not worked at the company for 3+ years and are coming in new good luck. There are only company wide trainings for sales and service positions. Management expected me to understand every tool they use without ever being trained. My manager had no desire to train or develop me and even told me "I forget you weren't an internal hire and didn't know things". I trained myself fully and my manager was non existent. This company also has no problem just letting people go instead of developing them. Management would talk about people getting fired like it was no big deal.

Explore other reviews about OpenTable

5.0
Jun 10, 2026
Anonymous freelancer
Recommend
CEO approval
Business outlook

Pros

Good company culture and team

Cons

There is not negative aspects.

1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
5d
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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