Great but could be better - Customer Service Representative (CSR) OpenTable Employee Review

4.0
Mar 14, 2022
Recommend
CEO approval
Business outlook

Pros

Salary is $17/hour & $19 for bilingual as of March 2022 Phone/Chat/Email For restaurants So far everyone has been pretty helpful. They are pretty understanding. I worked for about a week and had to leave for family emergency. Instead of firing me they let me join the next training class. Good schedule options, I currently have Sat, Sun, & Mon off. You can choose a 30min or 1hr lunch.

Cons

I work 10 hour shifts and only get 2, 15 min breaks and a lunch. Every other job I had has been 3, 15 min breaks per 10 hour shift. Training is 2 weeks then they put you on the floor. I honestly think training should be extended to 4 weeks! Its a lot of information to learn in 2 weeks and I think that's why half the class quits before the second week starts Benefits are decent. No company perks other than a discount at 1 hotel in Miami, Fl There is no Overtime. There is no Bonus Pay

Explore other reviews about OpenTable

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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