Broken Promises and Toxic Management: It's The OneSpan Way - Customer Success Manager OneSpan Employee Review

3.0
Dec 7, 2023
Recommend
CEO approval
Business outlook

Pros

You are put in a position to learn about industries and technologies you are not familiar with. It's always great to learn something new. Learning is the reason this review is three stars and not two. Remote Work Decent To Good Pay 401K

Cons

Sheesh, where do I even begin? First, Commission Plans are sent in June. No seriously, my team was sent our 2023 Commission Plans in the month of June, not January. Second, HR enables Toxic Management. I personally dealt with a new manager, a director, who insulted me relentlessly. This director and her C-Suite superior forced me out of the role for no good reason at all, though I had been crushing it for two years before I even knew those two existed. I have the LTIP & Equity award from our Company CEO just 10 months prior to prove it. I was defamed and my record of achievement was tarnished. Our HR Business Partner went along with the whole thing and did nothing to promote a decent working environment. I know the saying, "HR isn't your friend", but HR should at least make an effort to kindle a friendly and kindhearted work place. This is not something however you can expect at OneSpan. Third, the fret of more layoffs to come will always linger. Since the new regime came to power, it's been layoffs after round of layoffs there. If you value job security, OneSpan is probably not the right fit for you. Fourth, staying on the subject of job security, it exist however for a select few. Favoritism is real at OneSpan. Top performers are often overlooked in some departments if they are not favorites of the regime. Fifth, OneSpan's e-Sign product does lag a bit behind competitors in several areas. With cuts to R&D made, I cannot foresee things getting better anytime soon. Sixth, there isn't much room for growth at OneSpan. Your options to climb that corporate ladder are limited. Even if you are promoted to a new role, it's quite possible your title will technically remain as it was and that you will pretty much have the same responsibilities they promised would be off your plate. This happened to my team also. Take any promise your manager makes about what good things are coming to enable you to do your job better with a grain of salt. Finally, training is inadequate at OneSpan. Don't expect much training. It's mostly sink or swim. Some managers, directors, will expect you to do everything their way and they will say you're doing something wrong, and when you ask them what the right way is, they won't give you a single answer.

Explore other reviews about OneSpan

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

OneSpan has a collaborative and welcoming culture, and teams are genuinely supportive and helpful. People are kind, approachable, and open to sharing knowledge, which creates a positive working environment. There is also openness to trying new ideas and exploring fresh approaches, which makes it an exciting place to contribute and grow. Strong cross-functional collaboration and flexibility make it easy to feel supported while doing meaningful work.

Cons

No cons come to mind at this time.

4.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work is amazing, and there is a lot of flexibility at OneSpan, as well as a lot of freedom to improve the company. If you have an idea, and you want to try and make it happen, they will let you. You may not get all of the resources that you need, but you will be given the opportunity to at least try it on your own.

Cons

Not sure the company is heading down the right path, and with all of the options available in the cybersecurity world, OneSpan is one 2008 banking crisis from getting hurt...bad. Its also pretty stagnant, and people tend to stay employed there for a very long time (which could also be a pro, not a con).

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