Pros
Benefits, base pay, co workers, lead flow This job isn’t bad at all, it isn’t too difficult to grasp and even though the “commission” plan is kind of a scam the base pay was very good. You do have to work extra sometimes but it’s mostly your standards 9-5:30 mon-fri which was cool. My branch often bought lunch for us which was also nice.
Cons
Management is the biggest con here, now I’m sure this is a case by case depending on what branch you end up working in, but atleast with me my manager would expect too much from someone who was new, I caught covid my first week working there so I fell behind on things when I got back we were extremely short staffed. Manager often times would not let me study for my insurance exam saying there was work that needed to be done even though they pride themselves on giving you a good amount of time each day to do this. Instead I was told to maybe study at home unpaid. I won’t lie I sometimes asked a lot of questions but that is mainly because I was still new and wanted to make sure I wasn’t messing anything up or creating a negative client experience. Sometimes when asking a question my manager would make me feel stupid that I asked that as if I should have already knew everything in the books being there under 3 months. Management would also expect too much from you telling me I had a full months goal after I was sick from covid and out of the office for over two weeks, I was then also penalized for not meeting the unrealistic goal. Another big issue I had was when said management would “underwrite” my loan by telling me there was a missing item and to call the customer. Okay that’s fine, but when I get the said document back the manager would then tell me there was something else missing. It would have been much more efficient and convenient for everyone involved to have just complied a list of missing items rather then pause when one thing is missing then go back and fourth. This happened time and time again and often I was the one who was blamed for the loan taking long to close. My manager also would talk behind other employees backs sometimes granted it was never anything too bad or something I would classify as bullying, but as a manager you should be setting higher standards for your employees especially newer ones. Lastly almost everyone on my team was constantly stressed and has expressed some sort of frustration to my manager both new and senior staff. The job is very high stress. I would not recommend working at OneMain unless you maybe have a friend at a branch who can vouch for that manager.
