Beyond Toxic - Customer Success Manager Okta Employee Review

2.0
Jun 30, 2023
Recommend
CEO approval
Business outlook

Pros

The pay was decent, the benefits within the office were good, and there were some truly outstanding people to work with - Many wanting to drive coherent and scalable change for good with the product and cross team collaboration.

Cons

Many depts were incredibly toxic and cliquey. Various other Sr/Mid managers only hired former colleagues en masse... most of these groups failed tremendously at their former companies. (and some have since failed and left Okta). Lots of idea stealing and / or being a major roadblocks to prevent others ideas and initiatives from succeeding. This created lots of turn over and further burn out - causing lots more friction and instability for coherent paths forward. Then the layoffs just added to the instability and frustration people not "in the cliques" felt.

Explore other reviews about Okta

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic team and work life balance

Cons

No contract renewal due to budget constraints

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

A dynamic, fast-paced environment driven by top-tier talent and a deeply collaborative culture. The company successfully combines a high-growth startup mindset with agile execution, fostering continuous innovation and cross-functional support.

Cons

Like many publicly traded SaaS companies, Okta has aggressive revenue targets. Employees in sales, account management, and customer success frequently note that quotas are demanding, territories can change unexpectedly during annual restructuring, and pressure to expand accounts can lead to burnout.

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