Better than other call center jobs but.. - Energy Specialist Octopus Energy Employee Review

3.0
Dec 20, 2024
Recommend
CEO approval
Business outlook

Pros

- Decent employee benefits: offices are pleasant and well-equipped, lunches are free and high-quality food and drink is provided, employee wellbeing resources are signposted well. - Competitive pay: starting salary is higher than similar roles, employees can take on optional "specialisms" that come with an immediate pay-rise. - Work culture is okay: a predominantly younger workforce (20s-30s) with lots of diversity in lower-management (not so much in upper management but go figure). This makes the culture feel far more modern than traditional call center work.

Cons

- Poor work-life balance, management do not respect boundaries and unpaid overtime is commonly expected. - Challenging work: given the current state of energy in the UK, the customer base is way more inflammatory then most call center jobs right now. Dealing with abuse on a daily basis is commonplace. - Heavy workload: the company has expanded very rapidly in the last few and seems to have outpaced the hiring of new staff. As a result, the expectations placed on energy specialists always seems to increasing with little incentive to take on additional work.

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Octopus Energy Response
1y
Hi there, Thanks for taking the time to leave a review, we really appreciate you doing this. I'm glad to hear that there were lots of positive aspects to your time with us and that you felt well-looked after in the office in terms of your health and wellbeing with all the employee benefits that we provide. It's also great to hear that you felt the starting salary we offer is competitive in the marketplace and that people can progress relatively quickly in terms of salary. We do have a high performance culture and we expect people to be committed to delivering exceptional customer service and sometimes that does mean putting in a bit extra time. However, we do feel that we are generous with our people in return and we go above and beyond for our teams. If you wanted to chat more specifically about any feedback that you have please do feel free to reach out to me. Lynne Higgins Head of Operations Octopus Energy

Explore other reviews about Octopus Energy

5.0
Dec 7, 2025
Recommend
CEO approval
Business outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
Dec 13, 2025
Recommend
CEO approval
Business outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

7
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