Easy... Too easy... (Impressive!) - Customer Service Specialist Octopus Energy Employee Review

5.0
Jul 10, 2024
Recommend
CEO approval
Business outlook

Pros

- The pay rate is very competitive for the responsibilities of the role. - The whole recruitment & onboarding process has been so relaxing, welcoming, and friendly. Information given / training received so far has been relevant, concise, and delivered in a really engaging and steady way. - The amount of care they take into each member of staff. Yet to meet a staff member who has said anything bad about the company. - Food and beverage provided throughout the day. Meaning regardless of financial situation (which mine at the moment isn't great due to previous debts I'm off paying off), I can ensure I'm still eating and drinking normally, which helps prevent me from sickness which could lead to stress / under performance. - The sense of teamwork and community, with so many groups for those with similar interests and hobbies. - The company has a real & up to date approach on what 'business' looks like. - Business dress is relaxed which means I can be comfortable when seated.

Cons

- The training is thorough, relevant but not overwhelming, which meant that I felt confident in my role right away. - The rest of the team are so understanding, caring, helpful & giving, which meant I didn't feel anxious and unsure when I needed help. - I've worked for several sustainable companies, and what they say is what they deliver is usually the oppisute. Because they follow through, with their word, It means that I trust the company more and it means that the rest of team are reliable.

Explore other reviews about Octopus Energy

5.0
Dec 7, 2025
Recommend
CEO approval
Business outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
Dec 13, 2025
Recommend
CEO approval
Business outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

7
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