Better than most but not the greatest - Energy Specialist Octopus Energy Employee Review

Hello, Thanks for taking the time to leave your review. We always welcome honest feedback at Octopus and it’s great to hear the positives about working with us as well as the things that you don’t agree with. I understand your point about the teams having different ways of doing things. This is actually a deliberate part of the way we work at Octopus and what makes us a bit different to other energy suppliers. Each team has the freedom & responsibility on how to achieve their goals and look after their customers. I do understand that this might feel inconsistent but it also creates a great environment for those that enjoy the flexibility. With regards to hybrid working, we do say that the first 8 weeks need to be fully office based and then team members can move to hybrid 3 days in the office. However, we do extend this if individuals need the extra support that’s available in person. The Octopus model thrives on great people coming together to do great things and spending time in person for some or all of the week is a key part of our success. I appreciate your feedback regarding how we manage absence. At Octopus we always try to do the right thing for an individual rather than sticking rigidly to what’s in a contract. Leaders are empowered to make decisions on how matters are resolved and this goes for how we manage absence too. In terms of pay & reward, our Skills Academy scheme allows Energy Specialists to increase their pay by learning new skills and specialisms. The first pay reward happens at ‘Made the Grade’ which involves completing all the foundation learning modules as well as m demonstrating your ability to perform the role well. The probation period is not linked to this as we appreciate that everyone learns at different pace. It sounds as though your experience of these things haven't been as positive or landed in the way they were intended. I’d love the chance to discuss in more detail with and a chance to put things right. If you feel comfortable, please rewatch out to me on Slack or via email on fay.olner@octoenergy.com All the best Fay Olner Site Operations Manager