Pros
Majority of leads have a good relationship with their AM and TSE. This helps with communication and problems solving. When all trades are aligned and committed to the install. The installs run smoothly.
Cons
Significantly increased workload for leads. The workload has increased dramatically, with leads carrying a large amount of responsibility both on and off site. Unrealistic install timelines (4-day expectation) Being expected to complete installs within 4 days creates high pressure, especially when relying on multiple trades to stay on schedule. Lack of reliability from supporting trades. Many plumbers arrive late and leave early, often citing travel time or van charging. Only a small number of electricians stay for full days and contribute beyond their core tasks (e.g. helping with bases, lagging, and general site support). This inconsistency puts additional pressure on leads to compensate and keep installs on track. Leads picking up the slack. Due to the above issues, lead installers are forced to work harder and longer to meet deadlines, often taking on tasks outside their role. Aftercare and service overload at end of week. Leads are frequently assigned a high volume of aftercare jobs and services (especially on Fridays), adding to fatigue after a full install week. Lack of escalation or resolution. Issues are regularly reported to AMs but do not appear to be resolved, leading to repeated patterns and ongoing frustration. Administrative and planning burden Leads are expected to: Check stock Review upcoming installs Ensure surveys are completed properly Confirm sufficient information is available This adds significant off-site workload alongside physical install duties. Pressure to complete training outside working hours Due to workload during the day, online training often has to be completed in personal time, impacting work-life balance.