Decent pay, limited opportunities - Customer Service Team Member Ocado Group Employee Review

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Paid breaks and paid full shift even if you finish early. Overtime rates are good especially on a Sunday evening. Easy job to get into. Decent level of freedom whilst out in the van.

Cons

Time pressures continuously increasing mean that sometimes drivers don’t have time to use the bathroom. Very early starts (eg. 4am for marshalls) followed by 1 day off and then very late finishes (eg. 12:30am) is likely damaging to health long term. Employment system based on monitoring (including via CCTV), rather than building trust between employers and employees, diminishes trust and care from both parties. Employer tries to discourage unionisation and largely treats each staff member as just a number, limiting opportunities for employees to improve their working conditions. Very limited opportunities for progression, and to earn a salary that is enough to support a family.

Explore other reviews about Ocado Group

5.0
Sep 12, 2023
Recommend
CEO approval
Business outlook

Pros

very good environment to work in .

Cons

no raise in salary annually

4.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Can be a bit stressful at times. Heavy workload.

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