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      Nexcess

      Engaged employer

      Nexcess reviews

      Tier 1 Technical Support - Tier I Technical Support Nexcess Employee Review

      5.0
      Aug 18, 2021
      Tier i technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Good team members and supervisors

      Cons

      Company continues to buy up and gobble up small companies, then says they cannot afford to provide raises due to covid

      avatar
      Nexcess Response
      4y
      Thank you for your review. We are happy to hear that you enjoy working with great co-workers - but bummed to see that you don't feel like we are investing in our employees. We recently completed a very positive merit cycle with our employees, where multiple of them have taken on new roles and opportunities within our brands. We have indeed been investing in a strategy to onboard companies whose products, services, and talent augment our product portfolio and help us innovate for our target market. It's a strategy that is helping us survive and grow in a consolidating industry. We have an open-door policy - and encourage you to reach out to your direct supervisor or HR with more details regarding your concerns.

      Explore other reviews about Nexcess

      5.0
      May 25, 2021
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training. Flexible hours. Good communication from higher management.

      Cons

      The integration of new acquisitions sometimes causes significant changes in processes or company structure.

      1
      avatar
      Nexcess Response
      4y
      Thank you for your review. It's great to see that you are getting good training, hours, and communication. We'll continue to work that investment into our employees. Yes, we are investing in attracting other companies to join our Family of Brands. It’s a strategy that allows us to innovate solutions for the market and onboard talent that will help us collectively grow. We recognize that integrating new companies can introduce some extra complexity. Still, we hope that watching us launch new solutions, increase revenue, and create new roles and opportunities across our Brand Family will compensate for the short-term distraction.
      3.0
      Mar 21, 2015
      Linux support technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Good place to start in the hosting or Linux administration field. Some very great people work here that are willing to transfer immense knowledge if you are willing to learn. Free food, drinks, company swag, hosting, and server co-location. They will pay for some certification tests although you have to study on your own time. The insurance is now much better and the 401k plan matches 100% up to 6% of your salary.

      Cons

      Extremely poor to no training on the policy or technical aspects of the job. You are unable to trust management (don't trust management unless their promises are in writing). Culture is heavily based on cronyism/nepotism. Can be a high stress environment at times. Changes in management attitude/style could make this a stellar place to work, unfortunately some members are seemingly tenured or simply unable to be discussed.

      7
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