Strong mission, but significant internal dysfunction - Client Services Executive Navitus Health Solutions Employee Review

My overall experience at Navitus Health Solutions was shaped by inconsistent leadership, unclear direction, and a lack of operational alignment across teams. Priorities frequently shifted without transparent communication, leaving employees to continuously adjust without sufficient context, planning, or support. Cross-functional collaboration was often inefficient, resulting in duplicated work, unclear ownership, and frontline employees absorbing gaps in structure and execution. Workload expectations were frequently misaligned with staffing and available resources, contributing to sustained stress and burnout. Turnover was noticeably high in several areas, which further impacted team stability and continuity. From my experience as a person of color, there were also subtle (and not so subtle) but consistent patterns that felt like microaggressions and uneven inclusion in day-to-day workplace dynamics. This showed up in being overlooked in communication loops, not consistently being included in meetings or introductions where my role should have been present, and having to repeatedly re-establish credibility in ways that did not appear equally required of others. While not always overt, these experiences contributed to feeling professionally undervalued at times. Compensation was another significant concern. In my experience working on key accounts, pay was not aligned with market value or the level of responsibility required for the role. There were also instances where expectations set by leadership around compensation growth and progression did not materialize as communicated, which created a sense of false or unmet promises over time. Feedback and employee concerns were often acknowledged but did not consistently translate into meaningful operational or structural changes, making it difficult to see real improvement.