Let me save you some time. The title says governance. The work is ITSM.
I interviewed with eight people across three rounds for a role that caps at $79,000 a year. Eight. For context, I’ve interviewed with FAANG companies and even they stagger their interviews with individuals, instead of back-to-back panels. The first round with the recruiter was pleasant. The second panel of three was actually thoughtful and conversational. I genuinely enjoyed that discussion. But the third interview, a panel of four, felt like an entirely different company. Rapid-fire terminology drilling, textbook-style pop quizzes, and at one point, one interviewer openly asked another on camera if she’d had enough time to find a question. During my interview.
The role was described to me as primarily functional. The interview was anything but. Heavy drilling on CMDB configuration, incident management focused on server crashes and system outages, and a 24/7 on-call rotation that was never mentioned in the job description. When I asked whether the team operates in Agile or Waterfall, the response was “agile-like, but we’re still figuring it out.” For a GOVERNANCE role, that answer alone tells you a lot.
Here’s the real issue. This role is positioned as IT Governance, but the day-to-day is clearly IT Service Management. Escalation workflows, reactive firefighting, and operational triage. If you’re looking for strategic governance work such as policy development, controls evaluation, process maturity, framework design, this isn’t it. But if high-pressure, always-on operational environments is your jam, this may work for you.
