Quickly going down hill - Customer Service Representative National General Insurance Employee Review

Great work life balance and management is quite supportive.

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

Work from home but it’s a con as the only way to stay alive is to work 11 plus hours.

Poor communication Poor training 10 plus claims per day with a system that is always down. Managers has favorites You do EVERYTHING! It has turnt into a calll center environment as all you do is answer calls that the medical provider line should be answering but no they refuse to train them and hire folks that can read so the PIP reps do it ALL Other departments do not respect PIP reps.