Pros
Decent job, decent benefits, good work environment, decent pay, career advancement opportunities As a Claims Service Consultant, you will work with a great group of co-workers and supportive management.
Cons
There are quite of few negative reviews. I don't know what people expect. It's an insurance company. All or most insurance companies are crooked. As a Claims Service Consultant, you will likely hate your schedule. Depending on the call volume, schedule changes every 6 months or a little less than 6 months. You will have to deal with constant change. You will have to deal with people under a lot of stress and sometimes irate. You're limited on what you can say and do to help the customer. This can be stressful for you. All you can do is transfer them to their assigned claim rep who won't answer the phone or return the customer's call. As a Claims Representative, you will become stressful with your overload of claims piling up on you. They will take it easy on you in the beginning, but it will get worst. In the beginning, you will be a trainee. Once they dropped the trainee off your position, get ready for the overflow. Also, turnover rate is high. If the thought of this makes you cringe, a job in claims is not the right fit for you. If you you can brush this off, you may be a good fit. Some people do like it.