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National General Insurance

Is this your company?

Not what it used to be...in a bad way - Field Claim Representative National General Insurance Employee Review

2.0
Feb 13, 2013
Recommend
CEO approval
Business outlook

Pros

There were a lot of dedicated, hard working people in the claims department. However, most have been permanently laid off (for a tax break).

Cons

Company has no real direction. While change is inevitable and expected in business, the company changes it's expectations from it's front line employees literally every couple months. Then when it's review time, it can be nearly impossible to make "the grade" where they want. No raises when GM took the government bail out, then after they sold us to an outside firm, still no raises until about 6 months which came as a "bonus" of 1% if you qualified. And when that came across, we also received a threat from the president regarding "getting on the bus...or else".

Explore other reviews about National General Insurance

5.0
Apr 12, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and management is quite supportive.

Cons

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

1.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home but it’s a con as the only way to stay alive is to work 11 plus hours.

Cons

Poor communication Poor training 10 plus claims per day with a system that is always down. Managers has favorites You do EVERYTHING! It has turnt into a calll center environment as all you do is answer calls that the medical provider line should be answering but no they refuse to train them and hire folks that can read so the PIP reps do it ALL Other departments do not respect PIP reps.

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