Needs Improvement - Insurance Service Representative National General Insurance Employee Review

It felt like they weren’t unique as a company. I have worked at other insurance companies and it felt like they were just imitating or trying to imitate companies that have been around much longer. The training process for the customer service job was interesting. Me and 4 others were taken out of our training class and basically were forced to work for a specific subgroup of the company called Standard Mutual. NGIC had just purchased Standard Mutual and decided to move their customer service dept from Ohio to Dallas. We had been selected from that training class to be the 5 to work Standard Mutual policies. We were rushed through 4 days of “training” on their system and then put on the phones. Constant complaints from customers and agents. Slow problem solving from upper management. Complete incompetence from our supervisor. I could’ve easily done his job because I knew more than him. We were never told ahead of time when any changes would be occurring, we would just get an email reprimanding us after we did something we had no clue we could no longer do. Communication was terrible all around. On top of that our earning potential was slashed after being forced to work in this group because we were not allowed to work overtime. Just constant issues all around. It seems like the company needs to focus on their employees rather than this fast paced “growth” they speak of. They are constantly buying other insurance companies but the employees suffer. They aren’t constantly hiring due to growth, they are constantly hiring due to people quitting. Lastly, they want you to wait a year to apply for any higher positions in the company. That is crazy to me. The last insurance company I worked for gave you 6 months. After that 6 months you couldn’t get them to leave you alone about advancement in the company.