Pros
vacation time, different shifts, health care, nice Co workers, decently heated, you get a desk, give you pens, occasionally cafeteria has decent lunch
Cons
Great vacation time but all days off are closed so u can't use them. Sick time is a joke. You get in trouble for "patterns" in sick time...even if you are legit sick or injured. Micromanaged to death. Call scores too low? Threaten the rep with warnings but don't encourage or offer training to help do better. Taking too long to make sure you remembered to take care of everything you need to note? You need to be faster and get back on the phone...but if you forget to note one thing your scores are low and you guessed it...YOU ARE IN TROUBLE. Came back from break or lunch a minute or two late and YOU ARE IN TROUBLE. Potty issues? You should take care of at home. Forget about snow days or emergencies at home. You either are told you HAVE to come in or you are told that they are "accomadating" you and you need to find alternate arrangements because next time you won't get off.