2.0
Oct 12, 2025
Former employee, less than 1 year
Trenton, NJ
Recommend
CEO approval
Business outlook
Pros
Competitive pay ,Training is very in depth. Better than most call centers.
Cons
Terrible PTO, have to schedule time off ONE YEAR IN ADVANCE , given 40 hours for sick time at the start of the year , any parent knows , that’ll be gone by March or April if you’re lucky. And they do not accept doctors notes. You get penalized for using earned PTO thats not scheduled a year in advance. They stretch out training (admittedly due to space ) but you won’t be considered for any type of promotion for at least 2.5 or 3 years with being in the company. Rules change constantly with no verbal warnings, if you don’t check every single email everyday, you will fall behind.