Pros
- Excellent culture and environment, everyone there (with few exceptions) was absolutely amazing to work with. From the very top, to the MSA's. If you got your job done and didn't cause strife, you were golden. - Every employee had their own birthday celebration, accompanied by their favorite cake - Great work/life balance. There is little expectation to do work after hours, except when you're on call. Which, on-call rotations are the norm in IT, so you're probably used to it already. - The many bosses are easy to get along with for the most part, there is a little of stubbornness and unwillingness to change, but i got along with everyone great. - The senior technician's were some of the most knowledgeable, and friendliest people I have ever met. They were always available for questions at any time. I could text one in the middle of the night and get a reply. - Not a lot of downtime if you have the motivation to create work for yourself. - Plenty of opportunities to learn new things
Cons
- No HR department. The company believed that all issues could be worked out without an impartial intermediary, which is simply false. Imagine having a falling out with your boss, and the only person you can talk to about it is your boss. Or imagine being sexually harassed by your boss, and no HR department to help. Just not really a good thing. - Too many bosses. There are 25 employees, 3 departments, and 6 bosses. Ick. - Management is, at times, a 4 headed hydra that can't decide which direction it's going. Decisions are usually slow to be made and that can be absolutely draining on employees. - There was no training when I started, and none when I left. We were expected to know everything we had to do coming in after watching pointless videos on our ticketing and RMM system. If we didn't know something, we really had to figure it out between each other. Our boss wasn't necessarily the easiest to approach. - One manager was a puzzle. They were probably the best, most wholesome person you would ever meet. Sweet, and open, the kind of person who would drop EVERYTHING to help you. Except on some days. We were always told that if we had -any- question at all about our jobs, we could simply ask, but when it came down to it, we were ridiculed, and scolded, and belittled. It got to a point where I refused to ask for help, and simply dealt with my problems, or figured things out alone. - The company has a good amount of churn in employees. I have seen 5 come in, and 3 leave in my 6 months. The people who left, moved on to bigger and better things, which there are definitely bigger, and better companies out there. - Some of management insisted that our department was the most important entity of the organization, that we held the nuclear keys, but treated us like children, and a stubborn lack of respect. - Average pay in such a booming IT economy. Not very competitive compared to the rest of the market for the work load. We were effectively network admins for 20 networks, and were paid the wage of a Level 2 Help desk technician. - Practically 0 room for advancement. You can be either an Admin, or a Service Engineer. Both pay about the same, with the same benefits, just different sides of the same coin. - The marketing is kind of laughable honestly. Have you ever hear of this company? Nope. I feel like their marketing consists of a Facebook page with less than 50 followers (All of whom are employees of the company) The website is nice, but there's no distribution of the name. The LinkedIn profile isn't very popular either. Maybe if they hired a Social Media Marketing Specialist, they could seriously improve their business, but that won't happen. They have 1 person doing marketing alone, and their job consists of 2 dozen different roles.
