Worst job I’ve had… - Technical Support Engineer N-able Employee Review

1.0
Dec 20, 2021
Recommend
CEO approval
Business outlook

Pros

There are no pros here only cons

Cons

The level of work life balance is disgusting you are basically a call centre despite management saying you are not, tickets swarm your queue leaving overtime as compulsory if you want to hit the KPIs and get some form of recognition for the work you have done. You deal with some horrible customers who are rightly annoyed at the poor engineering quality as of late however we take the brunt of it. Management are alright allowing one customer in particular to constantly ring the lines despite knowing his intention is to play a game of mind chess and trip you up causing extreme anxiety on calls with no way to help but having to deal with the psychological effects of an interrogation, clearly money is more important than the mental health of employees. Customers are often promised things that cannot be delivered when the promise cannot be delivered support have to attempt to call the customer down thanks to useless sales and account managers.

Explore other reviews about N-able

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

awesome place to work with great benefits

Cons

pay needs to be adjusted and increased for sales across the board

5.0
Mar 13, 2026
Recommend
CEO approval
Business outlook

Pros

Working as an SDR at N-able gives you strong exposure to the cybersecurity and IT operations space. You get to learn about real industry challenges like endpoint security, backup and disaster recovery, and remote monitoring solutions that IT teams rely on every day. The SDR role really sharpens your outbound prospecting abilities. You learn how to navigate conversations with IT leaders such as CIOs, IT Directors, and Security leaders. If you're someone who enjoys developing your discovery skills, asking thoughtful questions, and learning how technology solves business problems, this role can accelerate that growth. There is also a strong emphasis on activity and pipeline generation, which helps build discipline in sales development. The experience is valuable if you want to grow into an Account Executive role or continue in cybersecurity sales.

Cons

Like most SDR roles, the environment is metrics-driven and fast-paced. There can be a heavy focus on call activity and outreach volume, which may feel intense for people who prefer slower sales cycles or less outbound work. Because cybersecurity is a complex space, it can take time to become comfortable with the technology and messaging, especially for people new to IT infrastructure or managed services.

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