MetroPlusHealth

My Time with MPH - Customer Service Representative MetroPlusHealth Employee Review

1.0

Feb 16, 2023

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good pay and was able to have a hybrid schedule

Cons

horrible support from management, and no proper communication to what accurate information should be relayed to CSRs

5.0

Mar 3, 2026

Sales representative

Recommend

CEO approval

Business outlook

Pros

Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

Cons

Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

MetroPlusHealth Response

1mo

Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.

My Time with MPH - Customer Service Representative MetroPlusHealth Employee Review

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