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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Associate Director - Anonymous employee MetroPlusHealth Employee Review

      3.0
      Mar 23, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      City job, good benefits, good people. They genuinely want to help their members. Great customer service. These are the good health insurance industry folk. They do it not only as their job(s), but as people who care and want to contribute good in the world. You feel part of a team of people who want to do their best to help others and contribute in a positive way to their society.

      Cons

      Not always room to grow or contribute from a strategic standpoint, some supervisors are very closed off to suggestions and end up hindering potential corporate advancement.

      avatar
      MetroPlusHealth Response
      8y
      We are pleased to hear that you’ve had a good experience working for us and you feel like you’re part of the team! Feedback from employees like you helps us to grow and improve the company for all. We also hear your concern that people should be allowed to contribute openly -- responding to employees’ concerns and thoughts should absolutely be a top priority for a manager. We'd like to hear more from you. If you’re open to communicating directly with the MetroPlus team, don’t hesitate to email us at employee.engagement@metroplus.org. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      Mar 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      2w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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