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Memorial Hermann Health System

Engaged employer

Patient Access Representative - Patient Access Representative II Memorial Hermann Health System Employee Review

3.0
Sep 3, 2024
Recommend
CEO approval
Business outlook

Pros

Develop a raspy voice from taking calls B2B for 2-3 hours straight because if you don't coordinators will badger you about your "performance" even though you have an AHT of 5 mins, a QA score of 90%, and are handling a high # of calls/accounts all while taking needed unscheduled breaks

Cons

*Unrealistic metric expectations *Dysfuntional PTO approval system *Confusing Attendance Policy/No Sick Days

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Memorial Hermann Health System Response
1y
Thank you for sharing your concerns. We hope you had the opportunity to share this information with a member of your leadership team or HR. We're constantly working to improve the employee experience and we appreciate your feedback.

Explore other reviews about Memorial Hermann Health System

5.0
Apr 3, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work culture, with multiple areas and specializations that provide learning opportunities

Cons

Located in the medical center, which can be a con if you're traveling from out of the city

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Memorial Hermann Health System Response
2mo
Thank you for sharing your feedback. We're committed to providing a positive, personalized experience for employees and we appreciate you being part of our team.
3.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Quality care. Patient focused. Room for growth depending on skill but sometimes based on who you know which is a con. Lots of great providers who really care.

Cons

A lot of politics and favortism. People get promoted in leadership that don't deserve it which makes for a miserable experience for those working with them . Some senior leaders are disrespectful, overly demanding, disregard others time and effort, manipulative, aggressive, belittling, don't understand the workload of others, inflict punishment based on their feelings or because they want to, do things for their own benefit and are dishonest.

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Memorial Hermann Health System Response
3w
Thank you for sharing your concerns. We hope you had the opportunity to share this information with a member of your leadership team or HR. We encourage Memorial Hermann employees to utilize one of many vehicles to ask questions or share any concerns they may have.
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