Pros
Weekends off and dependable hours.
Cons
Not able to cross train, no room for advancement. Training for your own position is insufficient. Extremely poor communication between management and staff. This means no communication or last minute communication. This means doing your job but not being up-to-date on all the new processes and procedures. The management sets you up for failure. This is a company that preaches that they care about you and your family, about mental health- to the extent that they provide easy access to counseling services- but the services themselves are not accessible to because the hours available to schedule are the same hours of operation for the company. Unless you use your PTO but again, how supportive is that? This is also one of the most emotionally and mentally draining positions because you are on the phone all day taking incoming calls, while being micromanaged from multiple angles, while being yelled at by callers, being cussed at, and being interupted, and being hung up on. This is an extremely broken system and management does nothing to improve it, even when they say they will and ask for you to be involved and engaged in reshaping it. Nothing happens.
