Pros
Absolutely nothing at all. Don't waste your time here.
Cons
During training, it was explained that we get revenue for the company based solely on leads and thus generate our commission based upon the revenue brought into the company. It was explained over a period of about 30-45 minutes that this is not a sales job. The people that are calling us ARE ALREADY INTERESTED in the products our clients have and that we simply are qualifying them for the sale and forwarding the leads to our clients. If we follow the script, the clients pay Mediamix 365 for that lead. I even asked as did others this VERY important question: "If the customer fails to buy the product from our client after the transfer hand-off, do we as a CSR still get paid for that transfer?" and the answer was YES. So many were happy to hear that and motivated. However, later while working, it became apparent that this was false or if at the very least, misleading and deceptive. I noticed that from the daily stats that two CSRs could have the same amount of POST transfers yet one CSR generated $53.00 and the other generated twice or three times that amount. Then I noticed people that sold Solar Mains made a ton of revenue. So, I started asking questions. And it was explained by Josiah that if a customer fails to buy the product from our client, it DOES affect our revenue and that in turn affects the CSRs revenue and thereby the CSR's commission. It doesn't matter the reasons he explained afterwards at all. If a CSR isn't in control of their revenue stream or commission due to the fact that the sale is handed off to another outside source and sales person, that means the CSR WILL NEVER BE ABLE TO CONTROL THEIR REVENUE FLOW OR COMMISSION BASED SIMPLY ON THEIR PERFORMANCE OR THE ABILITY TO GET TRANSFERS. And had I know that important detail, I never would have worked for this company at all. This one fact leads me to believe this whole process has been misleading and purposely deceptive to the employees to simply get them to come work. I believe most prospects during training would've walked out and quit. And to make matters worse, the people we call are NOT interested whatsoever in our client's products. Another falsehood, either on purpose or misleading to keep employees at training. 98% of all calls we make the customers are mad that we are calling because they keep getting bothered or they have NO CLUE as to why or how we contact them. So, the training session was a lie. these people opted in by chance or whatever to receive marketing from phone, email, etc. through a variety of means. That DOES NOT mean they are interested solar customers and we are helping them with customer service. That was and is a FALSEHOOD to say otherwise. So, with that in mind, I make 500 calls to people in this fashion, it is a COLD CALL. and out of these 500 people maybe some are interested but it doesn't matter. Because I have no control over what happens after the lead is transferred because I am not closing the sale as I previously mentioned. And final topic on this matter is Solar Main. We kept getting pushed during training and even Monday meetings to get as many solar mains as possible because that generates the most revenue for the company. Fine, sound great....until I found out from the whiteboard that once again, CSRS HAVE NO CONTROL OVER SOLAR MAINS. That's because a solar main is only established based on the combo of a specific geographical region, energy provider, shade situation, AND the customer's financial situation. So, if Bill Gates himself lives in Montana with no trees for a thousand miles, he isn't getting a solar main whatsoever! The bottom line is no CSRs can control the dialer and call a specific region to get a solar main at all, it’s out of our control! The bottom conclusion to this section regarding revenue is that the CSR is NOT in control of their revenue stream. It is simply a game of chance. I have the same chances of getting a transfer or a solar main as spinning your ridiculous spiff wheel that gets you $1-4. Really? How insulting. $10-$40 and then we can be serious. But still, its ALL a game of chance.