Client Services Representative - Anonymous employee MassMutual Employee Review

4.0
Jun 19, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company to work for; Constant increases to salary; Upper management really does take employee issues into consideration

Cons

Hardly any. The phone calls are sometime annoying and vacation time has to be scheduled a year in advance.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great programs for experience in fortune 100.

Cons

Cared more about building a program to attract interns than future employees.

2.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

• Decent benefits • Some good individual contributors and colleagues.

Cons

• Extremely high workload — regularly expected to work 60-80+ hours per week • Constant scope changes with unrealistic expectations and impossible deadlines • Upper management was disconnected and showed little concern for employee well-being • Highly political environment where internal politics often outweighed actual performance • Mass layoffs that eliminated roughly half the engineering team, followed by offshoring many roles to India — even after many of us had dedicated 4+ years to the company • Extremely stressful and unsustainable culture leading to widespread burnout

4
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