A handful of diamonds in the rough beaten down by poor morale and management - Anonymous employee Marsh Employee Review

- Poor staff morale company wide. - A worldwide service model results in an inability to find anyone who can offer assistance when a problem is encountered. Staff tend to directly call the few overworked staff who have knowledge in order to get prevent waiting over a week for a problem to get fixed. - Insufficient staffing causing the overworked who are left behind being expected to take on the tasks of staff who leave / are made redundant. - Dated or non-existent training and documentation. One is left to figure it out for themselves, and is reprimanded for getting it wrong. - An unwillingness of certain departments to be a part of a team dynamic. I.E. Rejecting requests as "its not their job" even though the title of the request is in their departmental title. - Bureaucracy for bureaucracy's sake. Something that should take little time to complete is extended by the bloated amount of sign-offs and approvals required. - Using the need for business agility as an excuse for poor business and project planning. Its common to have requests made that require extended collation of data expected to be supplied within minutes of the request being made because the manager involved promised it immediately without consultation, and with little understanding of the process involved. - Insufficient consultation and notification to staff regarding outage windows due to decisions seemingly being made on a whim by someone in an office on the other side of the world - Re above - planning. - Management are stuck in a cycle of reaction, and have no drive or time to grow the business as a result. - Management only appear to care about statistics and not root cause and prevention. - Management are contradictory of themselves. Don't trust a manager to keep their word.