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Marriott International

Engaged employer

Pass over this one, and move on to the next hotel - SPA Receptionist Marriott International Employee Review

1.0
Sep 14, 2008
Recommend
CEO approval
Business outlook

Pros

They are a marquee name in the hospitality industry. I am really not sure if my experience is universal or localized at the Savannah Riverfront Marriott.

Cons

I worked in the newly opened Spa and it was a complete fiasco. Two years later and I'm still a bit disturbed by it. Direct Management was hired as a favor to one of the senior managers' sisters (aka nepotism). This was a fact, not idle gossip. Mismanagement at every step, including overzealous training methods, underutilization of employee's time, misrepresentation of promotion opportunities, etc. Extremely questionable hiring practice, at one point, it felt that they hired everyone who answered the ad and eventually let go over 60% of their hires within 2 weeks. No policies, no written rules, the management would arbitrarily make them up and then change them as she deemed. For example, she canceled Friends and Family day for the spa employees without previous notice or announcement, but allowed her own guests to come in free of charge. I was working that day, trust me, the back of the house was furious and complaining to me all day long, but what could I do? She was never available to help with transactions or other issues. Most importantly, the management had told all the employees that they would be earning higher wages than they actually would receive at paperwork time. In other words, they told us one thing and then gave us something else. The old bait and switch. I was hired as a receptionist, not a martyr. I finally quit after 2 months.

Explore other reviews about Marriott International

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

The people here are fabulous

Cons

Lots of the typical corporate politics at play

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Department is great! Hours are flexible with respect to workload. Career growth at the company is outstanding as long as you show dedication and commitment to the role.

Cons

"Full time" hourly employees face cuts during off seasons which makes the job posting information about full time hours unclear and is only addressed after the hiring process concludes during orientation and is not highlighted and often quickly discussed to stream light on the perks that do not calculate the negative impact on the factors left out after the fact.

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