Pros
Work from home Managers are okay Downtime is available sometimes if there not enough calls You are able to go to the bathroom After 90 days you can request earlier shifts
Cons
- The pay and what you deal with don’t match up -The software they use is outdated ,doesn’t alway work which means you lose sales -No pay after 4hrs if your having tech issues -training and actually on the calls do not match -you are given a discount to stay at properties however I found customers using the discount more than me - you can move up quickly however all customer service jobs remotely require you be on the phone including chat.Depending on the position will determine how often -The metrics are unrealistic. They want you to help the guest but control the call and do this under 10 minutes.and make a sale aka reservation - the guest can be rude and very entitled.You deal with this more with the higher tier members - No tech team.if a guest calls about app or websites issue you have to help them even though you was not train nor are tech savvy -back to back calls -taking days off is a struggle. They have a calendar and it tells you which days you can request or not -they do not acknowledge mental heath days -your not allow to have 2 days off in a row or take full weekends off.