The Technical Claims Assessor role was completely misold to all of us who applied. We were lied to at the interview and told the only phone work would be doing outbound calls to policyholders for declined claims or claims with more complex deductions. Fast forward to a year and not only do we have to call out for way more, we also have to sit on a vet line and now on a policyholder inbound line. The advert specified they wanted vet nurses, yet sat on a phone (for sometimes 4 weeks straight) answering basic questions and giving out policy information is not utilising us at all. Once in a blue moon do you actually get to assess, and even when you do more than likely you’ll be pulled on the phones.
The role seems to be an excuse for them to pile whatever awful tasks they want on us as they now say it’s an ‘ever changing role’ and refer to us as ‘the guinea pigs’.
Management absolutely do not care.
Currently no sick pay (although changing in April).
Constantly moved around teams and go through multiple managers. Limited to monthly meetings and no sense of community. Only way of making friends is through trauma bonding!
