I didn't know how bad it really was until I left - Anonymous employee Maple Employee Review

2.0
Aug 5, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great health benefits package Generous gift basket at Christmas time Convenient downtown Toronto office location

Cons

I really wasn't sure how or even if I was going to write this review but the way I was treated after I put in my notice was all the convincing I needed. Like you probably are now, I looked at the negative reviews calling Maple "toxic" and figured they were just from disgruntled folks exaggerating to bash the company. However after spending long enough here, any observant person would realize that word actually perfectly describes how some teams in this place operate. Let me give some examples. In my department (but admittedly not everywhere) work-life balance was non-existent. They use that term a lot when talking about their culture, but as an entry level employee you are expected to work 55+ hour weeks, evenings and weekends, or be reprimanded for not being a team player. Bringing this concern up to management results in them either moving the goalposts on when it would be fixed or gas-lighting you with “this is what working at a startup is like”. Senior management regularly gives critical feedback and picks apart an individual’s work in public Slack channels, calling it “how we learn and grow” despite requesting to have feedback provided privately. You are given absolutely zero trust or autonomy and micromanaged incessantly. Virtually every little thing you do requires approval, proof-reading, or a team discussion and it absolutely destroys productivity. Certain roles in the company were created with zero career path planned, and attempts to explore other roles within Maple and how to develop the skills they require are effectively stonewalled. When you eventually put in your notice to leave Maple, HR will ask you for some parting words to share with the company in the email announcing your departure. Don’t expect them to actually use your words though. Despite how positive and grateful you may have been in your response, they’ll just re-write it to suit their narrative to the company on why you’re leaving. That’s the type of place this is - they use all the nice HR buzzwords and make it seem like they care about people but in reality they only care about protecting their little clique. If any current employees reading this are surprised or confused, I implore you to pay attention. Speak to people outside of your department and learn what their experience is like. Listen for authenticity when they tell you that everything’s “great” at work. Some of you have fantastic managers who are amazing people that really care about you and your progress. But I know a number of you I spoke to before I left don’t feel that way. Have the courage to speak up, or if you don’t feel it’s going to change - just leave. You deserve better. To anyone considering working here, take my comments for what they’re worth. This is a 100% honest and objective account of my time here. Despite the above, I will say that if you are lucky enough to end up in the right reporting chain there is a really good chance many of the cons I’ve listed won’t apply to you and you will have a positive overall experience. You might even call it a great one. But if you aren’t so fortunate, your mileage will absolutely vary. Only you can decide if that’s worth the risk to you.

Explore other reviews about Maple

2.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Internal Culture: There is a great sense of camaraderie within individual teams. Market Reputation: Maple is a highly recognizable name that carries significant weight on a resume.

Cons

Management: Excessive "senior manager" hires have created a culture of policing rather than productivity, leading to more red tape and less clarity. Pay: Salary disparity is a major issue—leads in the same role can have a $25k pay gap (65k vs 90k????). Annual raises are minimal (3–4%), and promotion bumps are underwhelming at 10%. Career Outlook: High turnover in Customer Support is driven by low wages (sub-$50k) and a stagnant growth environment. It’s a "revolving door" role that doesn't offer the advancement typically expected in the tech industry. People who are aggressive micro-managers tend to be promoted more and are considered competent, while people-oriented people are fired or left to the side. Product: The product is meant for established Canadians who have the means to spend almost $100 a month for healthcare. Not equitable like it used to be. Slack: A pet peeve of mine, so many Slack channels are private that it's often where I'm sent a link to complete a task, and I can't see it. It adds more work to then have someone copy and paste it to me. This secretive behaviour is off-putting.

5.0
Feb 23, 2026
Recommend
CEO approval
Business outlook

Pros

I really enjoyed working with my colleagues at Maple. The team is made up of very talented, supportive people who are always willing to collaborate and help each other. There is a strong sense of autonomy, and employees are encouraged to take initiative and contribute ideas. The company offers solid healthcare benefits and great hybrid flexibility, which supports healthy time management. There is also a strong feedback culture that helps you grow and gain confidence over time. Responsibilities can evolve gradually, allowing you to develop new skills and take on more ownership. You also develop a broad skill set by working with a diverse portfolio of clients, each with different needs and challenges, which makes the role both dynamic and enriching. Regular social events make it easy to connect with colleagues and feel well integrated into the team.

Cons

As a growing company, there is always room to continue enhancing benefits and flexibility. Expanding opportunities to work abroad and regularly reviewing compensation as the organisation scales would be valuable improvements over time.

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