Jun 22, 2023
ManyPets Response
2yHello and thanks for leaving us a review. We were sorry to see feedback like this - and we’d love the opportunity to discuss this further, as there’s a lot to unpack.
Our US leaders all come from veterinary or insurance backgrounds and we’ve made sure we hire skilled people managers who can make sure we’re growing our offering in the most sustainable way possible. While we have had to make tough decisions to ensure the long term sustainability of our business, please be assured that ManyPets is financially stable. Our plans remain focussed on offering the best products possible, retaining our customers, and delivering superb customer care for when pet parents need us the most.
The leadership team have been made aware of your feedback and my “virtual door” is open if you’d like to have a chat with me in confidence about anything you’ve shared (it’s Jen GC replying).