ManyPets Reviews

Everything else Micromanagement Not listening to staff with lots of valid suggestions on how to improve customer service and claim journey Team leaders weren’t allowed to actually manage their own teams - they would be told what to do Reading online posts about the company and being mortified that despite how hard the staff work the right processes and improvements weren’t being made so customers were still unhappy Being asked where I work and saying “oh a pet insurance company” and hoping they don’t ask who because god forbid they were a customer Genuinely never wanted to leave a workplace more than working at ManyPets

The former CEO (Steven Mendel) had a troubling approach, often publicly demeaning staff, which I've seen happen too often, termed internally as being "Mendeled". The handling of redundancies has been haphazard and seems motivated by personal agendas rather than genuine capability, leading to unnecessary instability. The transition in leadership has been fraught with controversy. The new CEO, who played a key role in the previous CEO's dismissal, exhibits a rather cunning and self-serving approach. Plus there is a sense with promotions which has introduced a sense of elitism. Caution is advised when dealing with her, as her motives can be opaque and self-centred. The customer service department faces intense demands, operating almost mechanically, which could impact the service quality. While there are signs of improvement in the claims department, the head of claims needs to be held more accountable for the department's overall performance. There is a notable disparity in salaries, with longstanding employees receiving less favourable compensation compared to new hires. It might be wise to consider other opportunities, or jumping ship as they say. They're supposed to be product led but are slow and waterfall at best. Not an insurtech but a cumbersome insurer, they have nothing that makes them stand out against other insurers. Apart from their terrible pricing practices which is having some customers receive over 100% increase in premiums at renewal! Plus they're putting in more t&C's into their policies which is negatively impacting customers