Horrible Company STAY AWAY - Shift Lead Madison Reed Employee Review

1.0
Mar 8, 2022
Recommend
CEO approval
Business outlook

Pros

CEO is chill and inclusive and engages with her employees.

Cons

There is no work life balance, they overwork you and make you work over your breaks. You can take up to 24 clients with no fifteen or worked over your fifteen minute break, and the booking system will even book over your state mandated lunch breaks. I vented multiple times to address this issue and Madison reed said this was normal protocol to book over lunches. If you love passive aggressive emails from your upper management than this is the company for you. There is no verbal communication, it’s all through slack and emails and you are expected to write back immediately even if you are not scheduled, and if you don’t, they reprimand you and write you up. Even on your days off when you aren’t getting paid you are expected to handle client issues. They want you to work over 8 hours and over 60 if you’re a GM and they do not give you fair pay for that at all in the salary roll. The turn over is insane because they are ruining peoples mental health and over working their employees. I gave my all to this position and the company will not recognize you for it, but replace you in the blink of an eye when you speak your true feelings. The Gm salary is less than a colorist and a shift lead and an assistant after taxes are taken out. They love to hire micromanagers and people to stay on you while you’re working and doing your job successfully. The amount of fear they Instill in you for your store being a little messy had us walking on eggshells and scared to have upper management come in. I worked off the clock so many times removing color stains. This job will ruin your mental health and passion for hair. CEO is great though. Alll upper management and hair color bar management is horrible including district managers. STAY AWAY

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Madison Reed Response
4y
Dear Anonymous Team Member, We hear you, thank you so much for taking the time to share your experience with us. We value your perspective, and want to ensure that each team member is treated in alignment with Madison Reed's values of Love, Joy, Responsibility, Trust, and Courage. We invite you to contact us directly at HR@madison-reed.com, so we can better assist your concerns. Again, thank you for sharing.

Explore other reviews about Madison Reed

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

A company that cares about employee’s professional training.

Cons

I can only see Pros so far.

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Madison Reed Response
1w
Hey Beautiful, Thank you for taking the time to share your thoughts and experience. Your courage to share your experiences is vital to our narrative. We’re excited to see where your career journey takes you with us! Xoxo, The People Team at MR
1.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

You gain corporate knowledge, and have the chance to learn new things.

Cons

They mis classify you, so your deductions are higher. They raise your monthly goals based on one good month and it’s never enough, with what you bring. Ignore rules for some, don’t share information with their regionals like asked. Yet, you get treated like garbage if you speak to anyone outside your DM. And, acts like dm is in your corner yet failed to handle a problem employee for a very long time. With plenty of evidence. It affects their bonus!! They don’t care as long as they are producing.

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Madison Reed Response
1w
Hi there, Thank you for taking the time to share your thoughts and feedback. Your courage to share your experiences is vital to our narrative, and allows us to grow and create a better environment for our teams. If you'd like to share more about your experiences, we welcome you to share your thoughts and feedback to hr@madison-reed.com. Xoxo, The People Team at MR
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