Client Services Manager - Client Services Manager MD Financial Employee Review

1.0
May 27, 2016
Recommend
CEO approval
Business outlook

Pros

I learned a lot. Both about financial advising industry, as far as what works and what doesn't. Katherine and Josh do have a lot of experience that you can learn from.

Cons

Long hours, with no overtime. And pay was about as minimal as possible. They got somewhat pushy with trying to get clients to get insurance. No medical benefits whatsoever, or any retirement plan when I worked there. Katherine can be very frustrating to deal with. That is somewhat to be expected with a successful advisor. But simple technology things she can't handle like how to turn on her computer or a printer. Employee turnover was really high. There was never more than about 5 or 6 people working there in the year I was there, but 9 different people quit in about 12 months, almost all of whom were CSM's. They liked to pump up the long term prospects of the company, but Peter (the CEO) and Katherine (the top advisor) are in their 60s. They claim they will work another 20 years, but anything can happen. The torch will then pass to Josh, but beyond that there are still a lot of questions about how the company will stay running. Josh has worked himself to death to keep the company running as it is, and he had been there longer than anyone. It didn't make me want to keep working there because it seemed like Josh was miserable and really stressed out a lot of the time. If something were to happen to Katherine, Josh, or Peter, the whole operation will come crashing down. As positively as they talk about themselves and their current employees, they can act extremely unprofessionally at times. One female employee I worked with was constantly asked if she was pregnant, when she was not. When I took a higher paying job elsewhere, I put my two weeks notice in and was subsequently told by Peter I was going to regret that decision for the rest of my life and that I was committing career suicide.

Explore other reviews about MD Financial

5.0
Feb 14, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very supportive staff & management. Focused on employee growth. Fast-growing company, meaning more career opportunities as it grows. Management is highly responsive.

Cons

Benefits are good for a small business, but not as generous as you'd find at a much larger company. Long hours are sometimes expected, but this is only occasionally.

1.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Decent entry point into the financial services industry for someone early in their career. You will gain exposure to client service, operations, and basic wealth management processes.

Cons

The culture is one of the most toxic parts of the company. It is heavily driven by fear, ego, favoritism, and office politics rather than teamwork, mentorship, or employee development. There is a constant “who’s smarter” mentality that creates an unnecessarily hostile environment. Management expectations become unrealistic very quickly. The first couple of months are manageable, but once fully onboarded, responsibilities increase dramatically and employees are expected to absorb an endless amount of work without additional support. It was extremely common for employees to come in early, stay late, and regularly sacrifice personal time just to keep up with expectations. The workload and hours expected do not remotely match the compensation. Pay is low for the level of stress, hours, and responsibility expected from employees. Benefits are underwhelming and take far too long to become competitive compared to other firms in the industry. Leadership and management support were very poor. Constructive coaching and development were lacking, while management often appeared more focused on themselves than improving team performance or supporting employees. Advisors are routinely expected to work weekends, further contributing to poor work-life balance. Advancement opportunities are limited and heavily tied to obtaining certain licenses, while the company strongly pressures employees into pursuing them. There was a major disconnect between what was communicated during the hiring process and the actual reality of working there. Stability and support were emphasized, but the work environment ultimately felt disposable and unsupportive. Leadership feels outdated in both management style and expectations, with little adaptability to modern workplace culture or employee well-being.

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