A Hospitality Company That Doesn't Understand Hospitality - Sales Manager MCR Employee Review

1.0
Jan 24, 2024
Recommend
CEO approval
Business outlook

Pros

Solid insurance package, including free life insurance.

Cons

Dumb, shortsighted decisions by higher-ups. Corporate team only cares about bottom-line. Despite being in hospitality, a business the company refers to as 'the People Business', they show no regard to the humanity of the employees. They sacrifice guest satisfaction in order to employ skeleton crews to reduce expenses. This is all done to make the hotel meet a revenue goal, but the exact target is never given or explained. They also utilize a "parking recapture", where the hotel is marketed as having free parking, but in reality they take a small fee from every guest to further profit off of them. Before booking at a hotel, I would go to mcrhotels.com and make sure that hotel is NOT in their portfolio. They do not deserve a single dime.

Explore other reviews about MCR

5.0
Dec 9, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay and people are awesome

Cons

Nothing to report here tbh

1
1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing spectacular, Get to meet a lot of unique people. Majority of the guests are great and some are awesome!! The pay is market rate, or about a 1$ or .50 cents higher than other hotels or was that a couple of years ago! Get to work alone majority of your shift which is nice.

Cons

No benefits, No Communication. Inconsistent schedules. Too many issues maintenance issues that are left unsolved for years. 10% of the guest's can make you rethink your life choices. Super aggressive and hostile. Management will never DNR disruptive or troublesome guest's for one reason or another. Management will NEVER have your back with any issues which sucks. Was promised yearly raises before getting hired. Almost 24 months later, No Raises!! Management says "We'll not do raises this year" with no further explanation or timeline Incredibly high turnover rate.

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