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      Good Vibes - Customer Support Manager Lumen Learning Employee Review

      4.0
      Sep 16, 2021
      Customer support manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I'll piggy back on the last review's headline "A place where your work makes a difference". Lumen's mission is true and fulfilled daily for students and instructors nationwide. The team is amazing, likeminded, determined and hardworking. A true well-oiled machine with little to no hiccups. It's a growing start up with issues here and there but a great team to be a part of.

      Cons

      Sales are more important than engineering. Inadequate internal tools and lack of technical writing for knowledge base articles.

      Explore other reviews about Lumen Learning

      5.0
      Apr 24, 2025
      Anonymous intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy team to work with

      Cons

      Wish I got more time with the company

      1.0
      Mar 12, 2025
      Drc proctor
      Recommend
      CEO approval
      Business outlook

      Pros

      There are absolutely NO pros.

      Cons

      Incompetent workforce, people refused to help me get access to this site. I was a week behind in calculus 1. The deadlines are set up poorly. The people in the help videos do not share anything related to the topic and rather share a completely different topic. It ruined one of my calculus quizzes. As a whole, lumen has done very little to help me become successful in calculus.

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