Great capacity to learn but should come with a hazard warning - Field Service Engineer Loop1 Employee Review

1.0
Jan 19, 2019
Recommend
CEO approval
Business outlook

Pros

Great clients and huge capacity to learn. The salary is good and the perks are great.

Cons

Employee safety is not at the top of the list. I was nearly killed in Senegal in a car crash when I was hit by a bus. The car was totalled. There was no support from the company and still had to finish the weeks work. You don't even get training on health and safety when in the office. The destinations can be great but can also be horrific such as deepest darkest Africa. Don't let the ft500 companies sway your decision as these companies operate in the worst parts of the world as well as the best and you will be sent there. The job get boring and repetitive after a while and there is absolutely no advancement in emea. The promotion matrix at which the company designed makes it impossible to get promoted because they include technical skills you are graded on for which the company does not train you on and things like participation in public forums which are not even relevant and also leads to no work life balance. You never actually finish work because the management don't acknowledge when you finish and will email you or call you at midnight with no hesitation. Some really technically inept people working at this company as well which are endorsed by the management and complaints go ignored. If your a fan of lip service, this is the company for you, there is loads of it. Still being in coms with some existing staff and they tell me morale is rock bottom.

Explore other reviews about Loop1

3.0
Aug 5, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people that work there (with some exceptions) are wonderful. Working with customers there is also wonderful. The semi-annual get togethers are always fun.

Cons

Staff are mostly underpaid for the market (and management is proud of that), traveling engineers travel generally 75% of the time or more (non-pandemic times) and have a difficult time getting sick and/or vacation time scheduled, internal training is very bad for a company that is built on training customers, "flexible" PTO policy is non-beneficial to employees, good ideas that turn into new business are generally not valuable to the person who worked for that, expect employees to "wear multiple hats" and work jobs meant for multiple people, etc. Claim to treat employees as "family".

3
avatar
Loop1 Response
4y
Thank you for the candid feedback. Travel is a big part of the engineers job. We are sorry that you felt scheduling PTO was difficult. We are not aware of issues scheduling time off when it is done in advance. We will look into this and the other comments you have brought to our attention.
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